At Itasca Automotive, we’ve always believed that trust is built on transparency. For years, customers have relied on our written explanations and printed photos, but let’s be honest — sometimes words and still pictures just don’t tell the full story. That’s why we’re proud to offer Digital Video Inspections (DVI) whenever you bring your vehicle in for service.
What is a Digital Video Inspection?
When your technician puts your car on the lift, we don’t just look — we record. Using a high-quality camera, we capture clear photos and short video clips of everything we find: worn brake pads, leaking seals, cracked belts, rusted exhaust components, or anything else that needs attention. As soon as the inspection is complete, we can instantly text or email those files directly to your phone.
Why does this matter to you?
- You get to “be under the vehicle” with us — even when you’re at work, at home, or sitting in our waiting area. Seeing a shaky brake rotor, hearing a noisy wheel bearing, or watching coolant dripping from a hose makes everything crystal clear.
- No more guessing which repairs to prioritize — When money or time is tight, deciding what gets fixed first can feel overwhelming. A 30-second video of severely worn tires versus a small oil leak helps you make confident, informed choices instead of playing repair roulette.
- Total peace of mind — You’ll never have to wonder if we’re recommending something you really need. You see exactly what we see, exactly when we see it. Many of our customers tell us this is the first time they’ve truly understood (and felt good about) the work being done on their car.
How it works (it’s super simple):
- You drop off your vehicle (or wait while we service it).
- Our technician performs a thorough courtesy inspection.
- We record photos and videos of anything that needs attention.
- Within minutes, you receive a text or email with a secure link.
- Open it on your phone, watch the clips, zoom in on the photos, and reply with any questions — we’re happy to hop on the phone or FaceTime and walk you through everything.
Real feedback from our customers:
“I’ve taken my cars to shops for 20 years and always felt a little uneasy about big repair bills. The first time Itasca sent me a video of my leaking radiator, I actually said ‘Wow’ out loud. I could see the green coolant dripping like a faucet. Made saying yes to the repair easy.” – Mike R.
“My wife usually handles the car stuff, but when she forwarded me the video of our bald tires, even I understood why they needed to be replaced immediately. Best shop experience we’ve ever had.” – Jason T.
We’re here to earn your trust — one video at a time.
Auto repair doesn’t have to be mysterious or stressful. With Digital Video Inspections, you’re never in the dark about your vehicle’s health. Next time your check-engine light comes on or it’s time for service, ask us for a DVI — we’ll make sure you see everything we see.
Drive safe, and we look forward to showing you exactly why your car needs a little TLC!
— The Itasca Automotive Team (218) 743-4000 |
www.itascaautomotive.com
